Frequently Asked Questions

What health plans does Arena Health accept?

Arena Health partners with a broad range of commercial, Medicare Advantage, and Medi-Cal health plans. To see if your plan is part of our network, visit our Health Plans page or contact our licensed enrollment team at (909) 667-2177. Our licensed insurance professionals are happy to help you understand your coverage and available options.
 

How do I choose or change my Primary Care Physician (PCP)?

Your Primary Care Physician is your main healthcare partner and helps coordinate your ongoing care. Use our Provider Directory to find a physician that’s right for you, or call (909) 667-2177 for assistance selecting or changing your PCP. Our licensed enrollment specialists are here to guide you through the process.

What should I do in an emergency?

If you’re experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Emergency care is covered, even if you’re treated outside of your network.
 

When will I receive my Welcome Packet and Member ID card?

After your enrollment is complete, your health plan will send a Welcome Packet that includes your Member ID card, information about your selected Primary Care Physician, plan benefits, and helpful resources for accessing your care.
 

What does my Primary Care Physician (PCP) do?

Your PCP serves as your primary healthcare provider, helping you stay healthy through preventive care, treating routine medical concerns, managing chronic conditions, and coordinating referrals to specialists whenever additional care is needed.
 

How do I get a referral to a specialist?

If specialized care is appropriate, your PCP will submit a referral on your behalf. Once the referral is approved, you’ll be notified and provided with the information needed to schedule your appointment.
 

How can I prepare for my appointment?

To help make your visit as productive as possible, we recommend bringing:

• Your health insurance ID card

• Any referral or authorization documents, if applicable

• A list of your current medications

• Notes about your symptoms, concerns, or questions for your provider
   

How does Arena Health support patient rights and language access?

Every patient deserves clear, respectful communication. Arena Health provides information about your providers, services, and healthcare options in a way that’s easy to understand. Language assistance services are also available to help ensure you receive care in your preferred language whenever possible.
 

Who can I contact if I need help?

Our Member Services team is here to assist with questions about enrollment, Primary Care Physician selection, referrals, portal access, and general support.

Member Services: (909) 667-2177
 

For enrollment assistance or help choosing a Primary Care Physician (PCP), call our licensed enrollment team at (909) 667-2177. Our licensed insurance professionals are available to answer your questions and help you get started with confidence.