Effective Date: July 1, 2026
 

At Arena Health (“Arena Health,” “we,” “our,” or “us”), protecting the privacy and confidentiality of your personal information is a responsibility we take seriously. This Privacy Policy explains how we collect, use, disclose, and protect the information you share with us when you receive care from an Arena Health provider, use our website or online services, or otherwise interact with our organization.
 

Information We Collect
 

Depending on your interaction with Arena Health, we may collect information including:

 

Personal Information
 

• Name

• Address

• Date of birth

• Telephone number

• Email address

• Health insurance and eligibility information
  
   

Protected Health Information (PHI)
 

• Medical history

• Diagnoses and treatment information

• Medications

• Laboratory and referral information

• Other healthcare information necessary to coordinate your care
   

Website Information

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and website usage data. Cookies and similar technologies may also be used to improve website functionality and enhance your experience.

 

How We Use Your Information
 

Your information may be used to:
 

• Coordinate and support your medical care

• Communicate with your healthcare providers and care team

• Process referrals, authorizations, claims, and other administrative functions

• Verify health plan eligibility and benefits

• Respond to your questions and provide customer support

• Improve our services, operations, and patient experience

• Meet applicable legal, regulatory, and accreditation requirements
  
   

How We Share Information

Arena Health shares information only when appropriate and permitted by law. Your information may be shared:
 

• With your healthcare providers to support coordinated, continuous care.

• With your health plan to verify eligibility, obtain required authorizations, and facilitate payment for covered services.

• With trusted service providers who perform business functions on our behalf, such as technology support, claims processing, secure communications, or data management. These organizations are required to maintain the confidentiality and security of your information.

• When required or permitted by law, including compliance with HIPAA, California privacy laws, public health reporting requirements, court orders, or other legal obligations.
   

Arena Health does not sell your personal information.

 

Your Privacy Rights
 

You have important rights regarding your health information, including the right to:
 

• Access and request copies of your medical records

• Request corrections to your health information

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive a Notice of Privacy Practices explaining how your information may be used and disclosed
   

To exercise these rights, please contact your healthcare provider or Arena Health Member Services.

 

Protecting Your Information
 

Arena Health maintains administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your information. These safeguards include secure technology, workforce training, access controls, and ongoing compliance monitoring to help prevent unauthorized access, use, or disclosure.

 

Website & Online Services
 

When using Arena Health’s website or online services:
 

• Secure portals should be used whenever available for communications involving your healthcare.

• While we use industry-standard security measures, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

• Cookies and similar technologies may be used to improve website functionality, analyze website performance, and personalize your browsing experience. Cookie preferences may be managed through your web browser settings.
  
   

Changes to This Policy
 

Arena Health may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any revisions will be posted on this page along with the updated effective date.
 

Contact Us
 

If you have questions about this Privacy Policy or how Arena Health protects your information, please contact us:
 

Arena Health
Privacy Officer
Phone: 909-667-2177
Email: info@arenahealth.com
Mailing Address: PO Box 4367, Orange, CA 92863